At Horizons Flute Store, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our complete return policy below:
Any single purchased lesson time should be scheduled and used within 30 days of purchase.
Any 4-pack of purchased lesson times should be scheduled and used within 90 days of purchase.
Lesson times not used within their respective timeframes will be forfeited.
With fewer than 24 hours notice of a cancellation or rescheduling, you will be charged for the missed lesson.
If you fail to show up for your lesson, you will be charged the full amount and no refund will be given.
Once you commit and start the program, you are required to pay the entire amount.
No refunds will be provided for missed group coaching sessions.
Customers may request to return items within 7 days of receiving them for a full refund. (See Return Procedures below)
Items must be in their original condition, meaning like new, with no damages or wear of any kind. This includes no exposure to cigarette, cigar, or other smoking odors.
Customers are responsible for return shipping costs.
Requests for returns made between 8 to 30 days from the date of receiving an item will receive store credit. (See Return Procedures below)
A 15% restocking fee will be deducted from the store credit issued.
Items must be in their original condition, meaning like new, with no damages or wear of any kind. This includes no exposure to cigarette, cigar, or other smoking odors.
Customers are responsible for return shipping costs.
After 30 days, we cannot accept returns or exchanges.
If the product is deemed defective, Horizons Flute Store will cover the return shipping costs and take necessary steps to resolve the issue.
Refunds for defective products will be for the purchase price only.
To initiate a return, please contact our customer service team at support@horizonsflutestore.com.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our team will provide you with a return authorization and further instructions.
Gift Cards
Sheet Music
E-Books
Courses
Workshops & Small Group Lessons
Memberships
Backing Tracks
Any and All Digital Items
Pre-Owned Flutes
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Books with obvious signs of use
CD, DVD, that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@horizonsflutestore.com
We are a small family-owned business. Many of the items we sell are one-of-a-kind or very limited in quantity. Quite often, we will NOT get that item back in stock. We do not guarantee the availability of items beyond what is displayed on your website. If you see something you want, it is highly recommended that you purchase it when you see it. This ensures that you obtain the desired item before it sells out.
Occasionally, a product does NOT sell out quickly, or we order too many of that item. As is common practice in all retail and e-commerce businesses, we sometimes mark down these items to recoup our costs. We understand the frustration this can cause; however, by purchasing it early, you ensured that you obtain the desired item before it sold out.
If you purchase a product from us that later goes on sale (within 14 days of your purchase date), you are welcome to email us at support@horizonsflutestore.com. We will offer you a store gift card for the difference, as a price guarantee. If your purchase was more than 14 days from the sale date, we apologize for the inconvenience, but there will be no price guarantee.
All sales of items marked clearance or closeout are final. No returns or refunds will be given.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@horizonsflutestore.com.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide you with a return shipping label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you believe your package is lost or stolen, please directly contact UPS or USPS immediately and give them your tracking information. They have the ability to locate where your package was last scanned and may be able to find it for you! It is not uncommon for USPS packages to be scanned as delivered and then show up the next day.
Unfortunately, we, at Horizons Flute Store, cannot do anything once the package has left our shop. We do not have a direct line with any carrier and have the same abilities that you do. Your local delivery persons are your best first contact. Please understand we are a small company and are willing to assist you in dealing with the carrier, however, we cannot replace or issue refunds for lost or stolen items. It is your responsibility to ensure you’re getting packages sent to safe and secure locations. Please double check that the correct address is entered at the time of your order. With package theft on the rise, we are needing to ask you, as the consumer, to take a more active role in finding lost packages. If you believe your package was stolen, please file a police report. Thank you for understanding.
Our shipping rates are determined by the courier service and calculated based on your location. We work diligently to ensure that your order is dispatched as swiftly as possible. While we aim to ship your item by the next business day following your purchase, please note that orders placed during weekends or holidays will be processed on the next working day.
Customer Responsibility: Unless otherwise stated in a product's description or in a specific promotional offer, customers are responsible for all shipping costs. Please note that shipping charges are not refundable.
Non-Refundable Shipping: Please be aware that shipping costs are non-refundable unless the product received is defective or damaged. In such cases, please contact our customer service immediately upon receipt for further instructions.
Thank you for choosing Horizons Flute Store. We appreciate your support for our family-run business and look forward to serving your musical needs.
If you have any questions or concerns regarding this shipping policy, feel free to contact us directly.
When orders are exported from the United States into other countries, the other countries have duties and taxes associated with these products that are controlled by local and national governments. The purchaser is responsible to pay any and all fees associated with this delivery outside the shipping charges.
We appreciate your understanding and are here to assist you with any questions or concerns regarding our return policy. Thank you for shopping with Horizons Flute Store!
